Less than 18 months later, we had the issues in the pictures, couches are peeling, staples are now exposed. Bad, bad, bad, will never be back. I'd probably buy there again, but I'd avoid dealing with Mello. One of the significant differences between Ashley and Rooms to Go is that Rooms to Go has a concept of selling complete furniture sets for a specific room. Too bad.furniture seemed niceover priced, but nice. I complained again and they asked me to send them pictures again. She asked about the other furniture in my room, so she could help with the room design. I came in looking for a jewel-toned sectional for my living room. Don't listen to the sales pitch. Decided to try 1 more time & got lyed to by salesman twice while in the store. The manager (Sid or Sam? so we were informed that they won't match the price for us. In contrast, Ashley Furniture is a more appropriate choice for short-term usage. Raymour & Flanigan. He also added that I would not be able to receive whatever I ordered before the holidays. Some shoppers have also mentioned degrading comfort for certain mattresses and others having issues with lumpiness. Which is better Havertys vs Ashley Furniture? They offer no customer assistance and will continuously lie to you. When it comes to Havertys's top finds, there are a few products that customers look for again and again. Havertys offers innerspring, memory foam, and hybrid mattresses from some well-known brands like Sealy, Serta, and Stearns & Foster. Haverty's is leaving their "high-end" competition in the dust!! customization options, fabric swatches, scheduled deliveries, subscription service and swaps allowed . It can be a little pricey, but if you keep an eye on their sales you may find something you love at a really great price. Three grand wasted money. We recently relocated from California and a very wise person recommended Havertys to us. La-Z-Boy vs Ashley Furniture: 7 Differences You Should Know in 2023; 15 Best Selling La-Z-Boy Recliners in 2023; Upon walking in, a salesperson introduced himself and we told him we wanted to browse for a while and would get back to him with any questions. Weve had the calls when we were told theyd take place. Their updated furniture pieces are made in the US and overseas, and are available in an assortment of color and design options to choose from. She took me directly to the PERFECT kitchen table, which was exactly what I pictured in my head. It has the very sophisticated look that I wanted. Two of the most popular brands are Havertys and Ashley Furniture. I went in and a woman named a Meg greeted me promptly. The company has been manufacturing high quality garden furniture for over 30 years. They even have their own line of mattresses available in stores called Skye by Havertys, which also offers pillows and adjustable bases that are available online. Overall this was a VERY disappointing experience and I will NEVER BUY FURNITURE AT HAVERTY'S AGAIN!!!!!!!!!! Ashley Furniture scored higher in 4 areas: Diversity & Inclusion, Compensation & Benefits, Career Opportunities and CEO Approval. While Ashley tends to supply longer warranties without an additional charge, Havertys has a helpful Price Policy that will appeal to comparison shoppers. A furniture store with quality merchandise in Wilmington (besides the very expensive one). They took it back. I will never purchase from Havertys again. I had to buy batting and restuff my cushions and the springs are showing through in some of the sectional. By. And then the delivery charge, of course, which brought the total up to nearly $1600. Havertys scored higher in 3 areas: Senior Management, Recommend to a friend and Positive Business Outlook. My Husband and I spent two hours placing an order for furniture. We were looking for a white couch with the removable slip cover. :| I am told they will issue a full refund, by the end of next week. They first tried to deliver an expensive NEW coffee table and end tables. I calmly pulled out my phone and did a quick Google search to give him an idea of what I was looking for. After ordering the furniture on Sunday, we were able to pick it up on Wed. If you buy something through our links, we may earn a commission. I really love the look of the furniture in here, and the staff was very helpful while I shopped. I had a problem with something that wasn't new anymore and called themthey pretty much told me it's too old, they have nothing they can do, too bad. They took great care with our new furniture, assembled it quickly and left no mess. Great customer service. Please don't spend your at this shoddy establishment. However, the side of the ottoman is so long that it will basically be sitting on the ground. Within a month they were rusting. Unless you purchase a stock item (of which there are very few) be prepared to wait months for your order. We picked a beautiful bedroom set and even a set for our son. I've used it only once but it worked flawlessly. I was told the reason he hadn't called me was because they didn't know where the chairs were. I called the store and got the number for the main plant. Next stop is the Better Business Bureau. I will start to say the sales people in store and in store experience is very nice. The THIRD chair we received this week was also the FIRST chair we received damaged. Havertys has been in business since 1885 and is one of the oldest furniture companies . Ok, 3rd times a charm. Had found one on line but really wanted to shop local. When it comes to pricing at Havertys for dining room sets, buying one of their dining tables with anywhere from 2 through 8 matching . Poorly made furniture. Kailyn, a scheduling rep, decides to change my service appointment without letting me know. is wrong) B: once you know what to call it it's sold all over including AMAZON. Updated on 11/10/22. The solid construction and attention to detail make Havertys furniture some of the best on the market. We had warned them that they really needed to send more than 2 people to deliver it as it was very heavy. They love to use bait & switch by telling you one thing & then when it comes time, it is something else. I've never been so frustrated with a company in my life. The furniture was delivered in 2 days and they have an app that you can track your delivery. We were given a receipt for the refund and told that it would take 5 to 7 days. She was very knowledgeable about the furniture we were interested in. Very irresponsible and unprofessional. Compare Wayfair vs. Havertys side-by-side. Catching quality indoor or outdoor furniture on sale is the best way to make your money go further. Bassett Furniture. Ashley Furniture uses size and weight to determine shipping methods. FORTUNATELY, our warranty covers pretty much everything you can imagine and our sales rep has gone over and beyond to make sure we were taken care of to get things replaced without extra cost. It was ok. Pottery Barn. Six weeks after the order they notified me that I have to pay for it before they would order it. No hassle shopping. The sofa was priced at $1100 and the ottoman at $300, both about twice as much as they would cost elsewhere. It took SIX visits to get it all done. Horrifying! A "Oh Sorry" was about the extent of what we got. As planned we went on Saturday for pickup. The delivery they advertise as "white glove service" is anything but. Twice he came and asked us if we needed anything and we repeated that we just wanted to browse at this point. First of all, it took 5 months to get the sofa after I ordered it, and It is not the Haverty's standard. Great quality. DO NOT BELIEVE THEIR SALE PROMOTION DURING THE HOLIDAY!!!!!!!!!!!!!!!!!! Be warned!! Delivery was also top notch! On our first of numerous trips in we were greeted by salesman Mike Hill. Billie Sue showed us around the first day while we were still undecided, and then when we came back the next day she made herself available to assist us with our purchase even though she was quite busy. Basset and Thomasville have nice stuff but you will pay for it. I'm only a little concerned about the quality of the product. But if that's what it costs to get a nice sofa, so be it. Wayfair. Needless to say all of our guests who came into our home during the two week period were suprised to see the tangled mess of cords all over our floors, people and dogs tripping over cordsgreat (not so) customer service Havertys. Make your space reflect your style and personality with our wide variety of furniture accessories. I got my couch last September and it came with the wrong pillows. We initially tried Ashley but they were not understanding of our circumstances. 16 Promoters 41 % 4 Passives 10 % 19 Detractors 49 % 4. eNPS. We purchase two leather sofas and the Guardsman Gold Protection Plan. Havertys is a retail furniture store with around 100 locations across 16 states. In addition to poor coverage, the two sentence denial took almost three weeks to receive via e-mail. Their excuse was that the sofa pillows had to be made!!! Long story shortmy mom ended up buying a bedroom set herself with the best assistance from Jennifer. However, where you live in relation to store locations determines which services are available. Had a technician come look at the chair because it made a horrible squeaking noise. Finally they came, set up was good, no physical delivery of the warranty info ($500 - 5 year - "everything will be alright" warranty). Ashley Furniture specializes mostly in modern and contemporary designs. On third attempt they rammed it into one of the brick walls coming in the front door. Sometimes we warm our plates in the microwave. The second couch, same brand, make etc, started having pieces of wood poke through the fabric. Next summer a new dining room table! I have never experienced such a poorly run furniture store. From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. Dell is as very helpful, knowledgeable and friendly. We have purchased furniture from Gavigans prior but this time they didnt have the bed we wanted.. Decided to go with Havertys. Recently I went to haverty's in Raleigh as I was looking for a reclining loveseat and wanted a certain color. Bad experience! Ashley Furniture, on the other hand, is a relatively new company that offers more contemporary style furniture. 2022-2023 Slumber Search $1,000 Scholarship. Overall, most customers have good things to say about the Havertys furniture options, but there were some disagreements about durability, delivery, and customer service in some instances. Furniture shopping is an oftentimes tedious and mundane task. Tell me--is this the norm now? - probably about 8-10 of them. I ordered furniture and place the deposit and waited. Sonia helped us find everything we needed and got us the best prices available. The $550.00 I spent for my warranty is worthless. She asked what I was looking for and immediately went to show me all of the options they had. I bought another living room set from a competitor for front room. POOR CUSTOMER SERVICE. I could tell immediately by turning the chair over and sure enough, there was my mark. Also , the delivery employees were on time and every professional! Buying leather upholstery from Ashley or Havertys is like going to Dennys for a top sirloin . Delivery fees vary by market, though standard items usually ship free to homes in the contiguous United States. Haverty's sells affordable quality furniture. You might want to consider how easy it is to find home furniture, patio pieces and decor near you, depending on the location of these stores. Ashley has an overall score of 4.2, based on 77 ratings on Knoji. When it comes to their mattresses, shopper feedback is varied with some mentioning high delivery fees and a 15% restocking fee charged to return your mattress. Ashley's Advantage Card Synchrony Bank and Similar . Although Ashley lacks customized, this vendor maintains one of the largest selections of furnishings in the industry with over 6,000 items. I stopped by at 4:00 on Black Friday to purchase a sectional leather sofa. I left a message on their machine just now demanding that they correct the problem. Delivery window 1:45-3:45 Actual arrival 6:45. My wife and I were so pleased with Havertys of Rockville service that she called my mom. BenchMade Modern is the ultimate luxury sofa brand. Compact, lightweight pieces ship via national services like the post office. All beautiful and high quality merchandise! The most recent circa stance is the fact that a dinette set ordered on August 30th sit in their Port Charlotte Warehouse but can not be delivered until mid November. Total price exceeded $11,000. Worst experience I have ever had. I purchased these items approximately 8 months ago, but have not been able to use the bookcases because they were assembled incorrectly. As for Haverty's furniture, even after 8 months of having this cheap/inadequate furniture, I still have piles of books strewn in the loft since I cannot use the bookcases. If only someone from Havertys would respond! This is one of the best times to be an online furniture and home decor shopper. Havertys is proud to offer consumers American-made products. So, I have two questions: 1) who has better quality/customer service, Ashley or Havertys? If you order the Bentley sectional and go with power recliners, please be aware of the battery situation so you dont have to go thru all of this after the initial purchase. Havertys has an overall score of 4.1, based on 53 ratings on Knoji. He explained in detail the sales available and understood our home buying circumstances. After spending several thousands of dollars and waiting a month for delivery, come delivery day we were told to be expecting delivery between 5:30 PM and 7:30 PM. Joybird. After hitting up furniture row on Glenwood Ave, we ended up at Havertys. Sort. So we're done with Havertys. We ordered two custom chairs from Havertys on 7/15 with a promise of delivery within 8-10 weeks. A shout out to Denise Fowle. For comparison sake, my sectional is over 3 years old from Costco. Ashley Furniture supplies one- to five-year guarantees as well as limited lifetime warranties for select furnishings. We purchased around 10k in furniture and left excited. the stores listed above) for better quality and more importantly, resolution of problems in a timely manner. Too bad, I wont be back again because I hate the feeling of just walking through the door. which is better havertys vs ashley furniture. These tables don't come with a protective topcoat? They don't get rid of the damaged goods, they recycle them and hope the next customer doesn't notice!?? THIS PLACE IS A SCAM! In the meantime, our house has no furniture, as we haven't received our money back to buy more. most customers have good things to say about the Havertys furniture options, but there were some disagreements about durability, delivery, and customer service in some instances. Since shipping costs are specific to location, you may need to read the policies at Ashley Furniture vs. Havertys to check which has the lowest price for your area. Cymax. The products are nice for mid-level furniture, but the way delivery was handled will keep me from ever purchasing from them again. They promised delivery if I didn't cancel the order. Guess they thought we were blind. WeaselWeaz 4 yr. ago. The furniture looks good but does not have the quality to last. They came out and would only replace them. Lost 4 days waiting and all I have is new broken furniture and the same line "this has never happened before" Now all they are going to do is refund our money and pick up this furniture. Furniture delivered damaged several time. Decor & Accessories. Share this comparison via Gmail or Facebook. Dispatcher lied to me that the driver was done for the day. The escalator was off. eNPS. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. A prominent difference between Ashley and Homestretch is their locations of production. From the time I walked into the store , to my order, to my delivery today was flawless! With just under 90 different styles of beds to choose from, in addition to storage bed options and some color customization options, shoppers can enjoy looking through traditional and classic designs ranging in price from around $300 to $2,500+. As much as I like their furniture, they stood me up for 5 hours during the delivery process and eventually did not deliver my furniture. They never ordered the furniture because it was not paid for in full. Havertys vs Wayfair: Side-by-Side Brand Comparison. top online furniture alternative, Arhaus. He kept telling me my only option was to pay cash because they weren't running any specials. With a tradition stemming back to the first Atlanta store in 1885, Havertys's mission is to offer high quality furniture, priced fairly with high-end customer service to help shoppers find their next well-designed item for their home project. When it comes to furniture, they need to have intense value, style, comfort, and durability. I told him I don't want major repairs done to a brand new $5000 sectional, I want an entire new piece. There are plenty of great furniture stores within a few miles Ashley's, Rooms To Go, and many more. My protection plan covers this, i even called right after it happened. Within two months the couch started to look aged, I called them and they came out and replaced the seat cushions. Houzz uses cookies and similar technologies to personalise my experience, serve me relevant content, and improve Houzz products and services. The delivery guys were great, everything was unpacked, my new bed assembled and all the packing materials were removed in just minutes. We are about the leave the country and I lost my job, so calling the warranty took a back seat. There was always something wrong & always got subpar response. Attaching screenshots of the truck as it bypassed my house and went to the last stop. We had a great experience with Havertys. From wall dcor to accent table dcor to throw pillows and bedding sets, we have a wealth of items to fit your design or just please your eyes. I will defiantly be shopping there again! They asked for name, address, telephone number, and email. This is actually for the Havertys in Winter Garden, Florida. Whether its warranty policies, delivery services, style or product options, the answer may help you decide which store is best for you. Can't tell you how many times I had to tell him (Bruce) and basically ignore him when he came back and back. Seriously? THEY RAISE THE FURNITURE PRICE DURING THE HOLIDAY SEASON. It was great to know if I wasn't happy with what I purchased that I could return no questions asked. She has pictures of the price tag for months. I would use caution. I would call that a CHEAP sofa. Both Ashley Furniture and Havertys provide quality furniture while showcasing versatile style options, affordable prices and friendly service. It was reported the same day or next day and they offered a $100 credit for it - we were willing to live with it and accepted the credit. We purchased a sectional and they probably would have delivered next day, had their trucks not all been allocated. Another top furniture pick are dining room sets, and Havertys offers shoppers dining tables, dining chairs and benches, display cabinets and buffets, formal dining options as well as bar seating options to fit most kitchen and dining rooms. Will update once order is received in case there's any issue with delivery, but so far so good! We tipped them for a job well done. They were so helpful! The divots were there the whole time. And another bed, without the bedside table, not one piece of furniture was what we ordered. Victor was very Patient, not overbearing or pushy! I had a very good shopping experience at Haverty's!!! They are sending a person out to change the legs to shorter ones. I would've wanted to see more mattresses and couches. Today was the second and LAST time I will be in. Lots of comments from family and friends on how beautiful it is. . Havertys offers a few shipping options to customers who are located in areas that they service including free in-store pickup, FedEx, and a Top Drawer Delivery service that starts around $100 per order.When it comes to customer experiences and sentiment, shoppers report mixed feedback around the delivery and its asssociated fee as well as varied customer service experiences. 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Looking for a jewel-toned sectional for my warranty is worthless & switch by telling you one thing then. Were greeted by salesman Mike Hill above ) for better quality and more importantly resolution... Your money go further 3 areas: Senior Management, Recommend to a brand $. Time, it is would order it and told that it will basically be sitting on the market memory... Like going to Dennys for a jewel-toned sectional for my warranty is worthless B: once know.